Terms of Service
Welcome to Watson & Wallie! These Terms of Service outline the rules and expectations for using our website and placing orders with us.
1. Orders & Payments
All prices on our site are listed in U.S. dollars. Orders are processed securely through our payment provider. Once an order is placed, we cannot make changes or cancel it if it has already shipped.
2. Shipping
We aim to ship orders within [2–3 business days] of receiving them. Shipping times may vary based on your location. Please ensure your shipping information is accurate — we can’t be responsible for delays or losses due to incorrect addresses.
3. Returns & Refunds
Due to the nature of our consumable products, we do not accept returns. If your order arrives damaged or incorrect, please reach out to us within 7 days at hello@watsonandwallie.com, and we’ll make it right.
4. Product Information
We do our best to describe our products accurately. Please read all product descriptions and ingredient lists carefully before purchasing. Every dog is unique — always consult your veterinarian if your pet has any health concerns.
5. Use of Our Website
You agree not to misuse our site or content. Everything on this website — including text, images, and branding — is owned by Watson & Wallie and may not be used without permission.
6. Limitation of Liability
Watson & Wallie is not responsible for any damages resulting from the use or misuse of our products or website. Always supervise your dog when giving treats.
7. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated date.
8. Contact Us
If you have questions about these terms, reach out to us at:
watsonandwallie@gmail.com.
Privacy Policy:
Watson & Wallie is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our site or make a purchase.
1. What We Collect
When you interact with our site — like placing an order or signing up for emails — we may collect the following:
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Name
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Email address
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Shipping and billing address
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Payment details (securely processed through third-party providers)
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Purchase history
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2. How We Use Your Information
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We use your information to:
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Process and ship your orders
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Send you order confirmations and updates
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Respond to your inquiries
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Send promotional emails, if you opt in
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We do not sell or rent your information to third parties.
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3. Sharing Your Info
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We only share your data with trusted services that help us operate, like payment processors and shipping partners. These partners are only given what they need to complete your order.
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4. Cookies & Analytics
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We may use cookies to improve your browsing experience and better understand how visitors use our site. You can manage cookie settings through your browser.
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5. Your Rights
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You can contact us at any time to:
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View the data we have on file
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Update or correct your information
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Opt out of marketing emails
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Request deletion of your data
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6. Changes to This Policy
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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
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7. Contact Us
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If you have any questions about our privacy practices, please contact us:
watsonandwallie@gmail.com.
Returns & Refunds
Because we sell consumable goods, we are unable to accept returns.If your order arrives damaged or incorrect, please contact us within 7 days at watsonandwallie@gmail.com and we’ll make it right.Your satisfaction is important to us!